Refund policy
At ZappBug, we stand behind our innovative non-chemical heat treatment solutions for bed bugs and other pests. Our goal is your complete satisfaction with every ZappBug Heater, Oven 2, and Room unit.
30-Day Return Window
Our return policy lasts 30 days from the delivery date and applies only to orders placed and shipped within the United States. If more than 30 days have passed since delivery, we cannot offer a refund — but your product remains fully covered under our one-year warranty.
Eligibility
• The item must have been purchased directly through ZappBug.com
• Proof of purchase (receipt or order confirmation) is required
• Items must be returned in original, unused condition with all packaging and accessories
Items Not Eligible for Return or Refund
The following products cannot be returned or refunded after shipment:
• ZappBug Room
• Replacement parts (timers, Thermal Units, thermometers, recirculation fans, and fabric shells)
• Mattress, box spring, and pillow encasements
• Diatomaceous Earth packages
All sales of these items are final. If you experience any issues after shipment, please contact us immediately — our one-year warranty covers manufacturing defects.
How to Start a Return
Contact customer service at info@zappbug.com or 1 (206) 430-5514 before shipping anything back. We will provide a return authorization. Authorized returns must be shipped within 14 days of approval or they may be subject to a 30% disposal fee.
Return Shipping Address
JDM Logistics – ZappBug
(No Signature Necessary)
3456 Meyers Rd
Memphis, TN 38108
United States
Refund Process
Once we receive and inspect your return, we will email you to confirm approval or rejection. Approved refunds are processed to your original payment method within 1–2 business days.
Shipping Costs
You are responsible for paying your own return shipping costs. Original shipping charges are non-refundable. If your item is valued over $75, we strongly recommend using a trackable shipping service and purchasing insurance. We do not guarantee receipt of your returned item.
Exchanges
We only offer exchanges for defective or damaged items. Contact us at the numbers above to arrange an exchange.
Questions?
For any questions regarding our refund or return policy, please visit our Contact Page.
