Our return policy lasts 30 days and is only applicable for orders placed and shipped within the United States. If 30 days have gone by since your purchase was delivered unfortunately we can’t offer you a refund but you are still covered by the product warranty.
To be eligible for a return, your item must have been purchased through ZappBug.com.
To complete your return we require a receipt or proof of purchase.
The ZappBug Room and Replacement Parts(timers, thermal units, thermometers, recirculation fans, and fabric shells) are NOT eligible for the 30 day return policy and cannot not be refunded after shipment. However, if you do have any issues with your unit please contact customer service about our year long warranty.
All sales are final for mattress encasements, box spring encasements, pillow encasements and Diatomacous Earth packages, these products are not eligible for return for any reason.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds may be rejected if we have not received the original item in full or if you have attempted a return outside of the 30 day window.
If a return has been authorized the return must be shipped back to us within the 30-day period; returns shipped back after this 30-day period will not be accepted.
If you are approved then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 1-2 business days. If your refund is via check we will print and mail the check within 1-2 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or call customer service at 1 (206) 430-5514.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, either call us at 1 (206) 430-5514 or send us an email at info@ZappBug.com and send your item to: 1700 Westlake Ave N. Suite 200, Seattle, WA. 98109, United States.
To return your product, you should mail your product to:1700 Westlake Ave N. Suite 200, Seattle, WA. 98109, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.